Movinga is an online relocation platform. The people who conducted the move (called partners or hauliers) used a web-app called the Partner App.
A new feature was created to make the life of the Movinga Ops agents ( they assign the move to partners) easier.
what i actually did?
• Ideation sessions with the team and stakeholders.
• Creating concepts and user flows to present to the Ops team.
• Iterate based on feedback.
• Final high fidelity mockups
Completion time
2 weeks
Some moves were not picked up by the partners, due to various reasons (not a good price, or too complex of a move etc.). These moves were sold to the partners manually at a lower margin (for Movinga) and hence they were called Offers.
Reduce Ops Agent’s work, and the time taken to assign the move by auto dispatching these moves, sending them as offers to many partners.
Design of the 'Send Offer' feature for the Ops-tool (the web-app used by ops agents to dispatch moves)
Manual dispatching
Since the process was not automated, the move dispatch had to be done manually
Possibility of bargaining
A phone conversation to book the move always led to the movers negotiating the price
Time consuming
Only one offer could be sent to a partner at a time, and if they reject, another one had to be found and so on...
The new workflow resulted in new features for the Ops-tool (the web app used by ops agents) and the Partner App
519
number of offers sent per month
16%
offer acceptance rate in Germany
68%
reduction in time to assign the move in Germany
Feel free to reach out at mnhariprasad@gmail.com to discuss your project! I’d love to help design a new website, elevate an existing one, or collaborate on any digital product ideas you have. I also specialize in creating logos, brochures, album art, and a wide range of graphic design and illustration work. You can stalk me on LinkedIn, Behance, or Instagram.